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Pre-Authorization confusion leaves Utah man with $80K in medical bills


ELK RIDGE, Utah County – Last summer, Neal Meredith had blood clots in his legs.


"'We need to get you in now,'" Meredith said doctors told him. "'It's urgent enough. It's an emergency.'"


But even facing medical care with life-threatening urgency, Meredith took a beat to dot his I's and cross his T's with his insurance.


"We want to make sure it's covered," he said.


He was assured he had coverage. On a "Pre-Determination of Medical Necessity" form, a representative for his insurance company determined, "Authorization Not Needed."


"What does that mean to you?" I asked Meredith.


"That means it's not needed to get it done," he answered.


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