Many insured Americans experience delays and denial of care because of health insurance

Washington, DC, October 28, 2024 – Many insured Americans struggle with access and affordability navigating the health care system, and support changes to address these issues, according to the latest Patient Experience Survey (PES). Only about one-quarter of insured Americans believe insurance currently provides everyone with affordable access to health care when it’s needed. Most insured Americans support policies that minimize out-of-pocket costs, like capping the out-of-pocket costs patients might pay in a year or ensuring that health insurers or pharmacy benefit managers (PBMs) pass on cost-savings to patients.

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